Photo caption: (Left) Mr. Imran Farook, Director of MRF Car Care (Pvt) Ltd, receiving the productivity award from Hon. Minister Ashoka Wadigamangawa – North Western Provincial Council, at the recently held ‘National Productivity Competition’.
The Caltex Xpress Lube MRF Car Care (Pvt) Ltd, received an award by the National Productivity Organization for its outstanding productivity in service quality and efficiency, at the National Productivity Competition held recently.
The MRF Car Care service station has been a Caltex branded channel partner for the past seven years. The decision to implement 5S by MRF was to elevate the process and standard used for material and equipment waste reduction and service delivery time. Further, all employees were actively encouraged to participate in problem resolution. The 5S implementation helped facilitate more regular customer feedback regarding the total value experience at the Caltex Xpress Lube. After the new implementation of 5S, the station has achieved a noteworthy process to recycle and reuse waste water. Further, more vehicle and worker safety signage were implemented. Quality Management Circles were appointed to help administer and sustain the new quality, efficiency and productivity improvements implemented.
The Caltex Xpress Lube concept is one of the company's international value propositions which was introduced to Sri Lanka with the aim of delivering utmost satisfaction to its customers. Presently, over 8 Caltex Xpress Lube centers, equipped with the latest technology and expertise have been established to cater to customer needs throughout the country.
These service centers are mandated to carry out a 16-point maintenance check on vehicles. These checks are conducted by service personnel who have undergone extensive training by specialized Caltex Xpress Lube trainers.
Caltex Xpress Lube centers have been designed to offer its customers a pleasant VIP experience. Internet facilities and air-conditioned waiting areas with TV are amongst the many facilities made available to them.
Caltex monitors its service outlets regularly, and conducts frequent audits to ensure that all Xpress Lube centers maintain the highest standards in Quality, Safety, Health, Environment and Hygiene.
The importance of encouraging productivity and quality driven organizations for the achievement of higher economic growth in a country has been recognised by successive Governments of Sri Lanka since Independence.
The National Productivity Competition was commenced in 1993, and is an initiative by the National Productivity Secretariat. Since then, this annual competition was held in order to recognize the organizations that showcased excellence in productivity.